Privacy Policy

Effective Date: May 6, 2026

 

Pristine Products LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information when you visit https://pristineproductsus.com or purchase our products.

1. Information We Collect

Information you provide

• Account and order information: name, billing and shipping address, email address, phone number, and order history.
• Payment information: credit card or other payment details. Payment data is processed by our PCI-compliant payment processors and is not stored on our servers.
• Communications: messages, support requests, and survey or review responses you submit to us.

Information we collect automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Cookies and similar technologies: we use cookies, web beacons, and pixels (including third-party advertising and analytics pixels such as Meta Pixel and Google Analytics) to operate the Site, remember preferences, measure performance, and serve relevant ads.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and customer service
• Send transactional communications (order confirmations, shipping notifications, receipts)
• Send marketing communications, where you have consented or where permitted by law
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Improve our products, Site, and customer experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information with:

• Service providers: payment processors, shipping carriers, email and SMS platforms, analytics providers, and hosting providers, only to the extent necessary to perform services for us.
• Advertising partners: we may share limited information (e.g., hashed email or device identifiers) with platforms like Meta, Google, and TikTok to measure ad performance and serve targeted ads.
• Legal and safety: where required by law, subpoena, or court order, or to protect our rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

4. Your Rights and Choices

Depending on where you live, you may have the following rights:

• Access and portability: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate information.
• Deletion: request that we delete your personal information, subject to legal exceptions.
• Opt out of marketing: unsubscribe from marketing emails using the link in any email, or contact us directly.
• Opt out of sale or sharing: California residents and residents of certain other states may opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. Submit a request to the email address below.

To exercise any of these rights, contact us at info@pristineproductsus.com. We will verify your identity before responding.

5. Cookies

You can control cookies through your browser settings. Disabling cookies may affect your ability to use parts of the Site. Where required by law, we will display a cookie banner allowing you to manage your preferences.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Order and tax records are typically retained for at least seven (7) years.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including SSL/TLS encryption for data in transit. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International Users

Our Site is operated in the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

11. Contact

Questions or requests? Contact us at:

Pristine Products LLC

Email: info@pristineproductsus.com

Phone: 315-628-9314